Danny Hague – Customer Service

 
 
 
 
 
 
 
  
 
 
 
  
 
 
 vincent bekaert 
 
2024-09-13
 
 
  
After a Dutch company told me they were no longer taking orders, a Chinese company did not respond and an American one did not offer the desired finish, I ended up at Premier Ship Models in January 2024. I opted for a premium finish from 6-8 months for the build of a 1990 Hinkley Sou'wester. With nothing more than a top view and a side view and a lot of photos they got to work. 9 times I got an update with photos to assess the progress and make comments. I happily made a photo album of this. I asked for quite a few corrections, which were all carried out. The only downside was a huge underestimation of the shipping costs. But the ship was very well packed and delivered in September. The sailing ship had suffered a bit on the journey, but I was able to repair that easily, except for the downhaul - it was too simple and would break off again immediately. I left that out (it would still be nice to receive a "real life" version). The correspondence was very good, my sincere thanks to the team for the great job!
  
 
  
 
 
 
  
 
 
 Douglas Holmes 
 
2024-09-10
 
 
  
The first time I used Premier Ship Models was for a kit of the Batavia, this year. (2024).
I was so happy with the service that when I was looking at getting the 'ghost ship' The Flying Dutchman, I checked around online and was extremely pleased to find they had it. Not only that but they were cheaper than other model ship kit suppliers I have used in the past.
And again, on top of that it only took 8 days to get from placing the order in the UK to having FedEx deliver it on my doorstep in Western Australia. To put that into perspective, I am still awaiting delivery via Australia Post for some parts from Sydney NSW, three separate orders placed 15 days ago....
Extremely satisfied and would recommend them to anyone.
  
 
  
 
 
 
  
 
 
 cashrc 
 
2024-08-13
 
 
  
Premier Ship Models did a great job of finding the kit I was after, an Aeronaut Pilot boat. Once found, it shipped quickly, but was held up in customs. Premier reached out to me and customs, and I received the kit a few days later. Premier is now one of my go-tos for European and Asian rc ship models.
  
 
  
 
 
 
  
 
 
 Bob moore 
 
2024-08-12
 
 
  
fast and friendly service. thank you.
  
 
  
 
 
 
  
 
 
 Tim Fletcher 
 
2024-08-12
 
 
  
Best place for your model needs without a doubt. I had a little trouble with an order (not Premier's fault) and I couldn't have asked for better support. Whenever I needed an answer or had a question the people at Premier responded usually within 24 hrs. They never left me waiting for an answer. Best business I have seen for customer service.
  
 
  
 
 
 
  
 
 
 William Madar 
 
2024-08-12
 
 
  
Excellent selection.